Frequently Asked Questions

What does "tested at home" mean?

We only stock products we understand and trust. That means one of three things:

Literally tested: Kiki or Zoe actually use this product. The litter in Kiki's box, the treats Zoe eats, the harness she wears—we live with these before we sell them.

Brand-tested: We've tested enough from a brand to trust their materials and construction. If Zoe's tested one harness and it holds up, we trust the full size range.

Expertise-curated: Some products we can't personally test—toys for gentle dogs when Zoe's a destroyer, or sizes that don't fit either of them. For these, we choose based on materials, construction, and brand reputation.

Basically, if we wouldn’t use it ourselves, or recommend it to a friend, we don’t stock it.
Do you have products for both cats and dogs?

Most curated pet shops pick one. We didn't, because we have one of each. Kiki is a cat, Zoe is a dog, and they both needed better options. It made sense to build a shop that reflects that.
Why such a small selection?

We stock less so we can stock better. We'd rather have 20 products we trust than 200 we don't.
Are your products safe for sensitive pets?

Zoe has a sensitive stomach, so we pay close attention to ingredients. We look for single-protein options, minimal additives, and transparent sourcing. If you have a pet with specific dietary needs or sensitivities, email us and we'll help you find the right products.
Are your wet food options complete meals or toppers?

Fred & Felia wet food is a complete meal, formulated by a vet nutritionist to meet all your pet's nutritional needs on its own. You can also use it as a topper over kibble to add variety or encourage a fussy eater. Just adjust the kibble portion to keep calories balanced. The chicken smoothie is designed specifically as a topper, to be added to a meal rather than served alone.
Are your treats suitable for both cats and dogs?

Most of our treats work for both. Mr. Bones single-ingredient treats are suitable for cats and dogs. The proteins are the same, the format works for both. If you're unsure about a specific product, the product page will say, or just email us.
Do you have a physical store?

Not a traditional store with regular hours, but we do have a studio in Porto where you can:

  • Pick up orders (select at checkout)
  • Try harnesses for fit (by appointment - especially helpful if your dog is between sizes)
  • Drop off returns (by appointment)
  • Visit during pop-ups (announced on Instagram)

Email us at jess@kikiandzoeshop.com to arrange a time.
How does shipping work?

We ship throughout mainland Portugal. See our Shipping Policy for full details, but in short:

  • Next-day delivery (CTT Expresso) — €6.00. Order before 14:00 for next business day delivery.
  • Local delivery — €8.00. Within Porto. Order before 14:00 for same-day delivery.
  • Pickup by appointment — Free. Collect from our studio in Porto. We'll contact you via WhatsApp to schedule.
Can I return something if my pet doesn't like it?

We understand. Pets have opinions.

Unopened items can be returned within 14 days for a full refund. For hygiene reasons, we can't accept returns on opened treats or used products.

See our Returns Policy for full details.
Do you ship internationally?

Not yet. We currently only ship within Portugal.

If you're outside Portugal and interested in our products, get in touch. We may be able to arrange something.
How can I contact you?

Email us at jess@kikiandzoeshop.com. We usually respond within 24 hours.